Shipping Policy

We will ship to anywhere in Canada, United States and International. The built in shipping calculator within the shopping cart will only provide an accurate cost for Canada wide shipping, not including the territories and Nunavut. For all other areas including the continental United States and international may require additional fees. If this is the case, you will be notified by email of the extra charges along with methods of payment. Once the extra shipping fees are collected your shipment will be released for delivery. You are always welcome in reaching out to our customer service team in order to get a shipping quote in advance of your order.

Returns Policy

You may return any of the following items to TLG Solutions Group, for any reason, with a 20% restocking fee (you will pay for the return shipping cost) within 30 days of delivery of your shipment (including gifts):

Please note that we cannot accept the return of opened items. We can only process returns and refunds for items purchased at TLG Solutions Group.

Exchanging an Item

You can exchange an item where you pay for the return and new shipping costs. The exchange item must meet these criteria: